Take a bow.

Call Center effectiveness increased 50% because of strong reward choices.

Client Objectives

Increase focus on revenue-generating activities in call centers, client’s primary point of customer contact
Neutralize the impact of the competition—particularly cable companies
Drive rep attainment of quality performance goals
Promote the vision of a high performance/high recognition sales and service culture
Maintain operating effectiveness levels
Achieve positive results within the defined budget parameters

Drive increased sales of strategic products
Reward “stickiness” to ensure customers are retained in this highly competitive industry
Increase revenue per call
Decrease customer churn
Reward associates for revenue production over goal
Encourage regular, informal recognition throughout the organization

Establish a program identity that communicates the corporate commitment to call center employee recognition: Center Stage
Reward performance using non-cash awards featuring individual award bank accounts
Provide monthly measurement, reporting, and awards issuance to motivate and sustain performance
Announce the program with exciting launch events, themed communications and collateral materials
Implement short-term spurts focusing on specific products or performance goals
Deliver program via an enterprise-wide website

Initial and retained revenue continues to increase year-over-year
Sales of product bundles during spurt program increased over 50% on quarter-over-quarter comparison
Average rep quality scores have increased consistently from year to year since the inception of the program

Sales Incentives-Financial Services Producer Perks - Sales activity increased 38% for 160,000 agents with the right incentives and communication.

Sales Incentive: Telecommunications Call Center Rewards - Call Center effectiveness increased 50% because of strong reward choices.